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Intercept X For Mobile Scan Issues

Sarecee22

Hey Community,

For 3 days Intercept X For Mobile did not scan my device. The last scan logs show were 2/15/2023 @ 12:pm, it did not scan again until 2/18/2023. I've never had this issue before and the scan is set up for daily. I don't understand why this happened. If someone could please enlighten me it would be appreciated.

My device:

Galaxy S22 Ultra/ Android 13

Thank you in advance for your time.



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  • 0

    Hi  ,

    Thank you for reaching out to our Community Forum. Please help us with the following:

    1. What is the current version of your Intercept X for Mobile?

    2. Were there any recent changes or updates on your device?

    3. Kindly share the logs with us so we can check if there are any relevant details about this scanning issue. You may share the logs here or via PM.

    Get app logs

    Thank you.

  • 0 in reply to Gladys

    Hi Gladys, thank you for replying.

    Version: 9.7.3542

    No recent updates.

    I've attempted to send log files but

    unfortunately, sophos isnt automatically inserting the receipient address so I dont know where to send logs.

    Thank you

    There has't been any updates 

Reply
  • 0 in reply to Gladys

    Hi Gladys, thank you for replying.

    Version: 9.7.3542

    No recent updates.

    I've attempted to send log files but

    unfortunately, sophos isnt automatically inserting the receipient address so I dont know where to send logs.

    Thank you

    There has't been any updates 

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