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Sophos Secure E-Mail

Felix Haller

Hello everyone,

when i try to configure Sophos Secure Mail on iOS, the app displays "The app did not recived an Sohpos-Container-Policy.".

Is it possible to resolve the problem and how?

Thanks for your help!



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  • 0

    Hi  ,


    Thank you for reaching out to the Sophos Community Forum. Is this only affecting one device? Has the Sophos Container Policy been assigned in Central? If it's showing assigned but the app is not receiving it, I suggest opening the Sophos Mobile Control app to perform a sync with Sophos Central.

    Let me know how it goes.

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  • 0

    Hi  ,


    Thank you for reaching out to the Sophos Community Forum. Is this only affecting one device? Has the Sophos Container Policy been assigned in Central? If it's showing assigned but the app is not receiving it, I suggest opening the Sophos Mobile Control app to perform a sync with Sophos Central.

    Let me know how it goes.

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