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Mobile device not synchronized on the central central account and forgot the PIN on the Device

TeodoloFamilgan

Hi,

I have a problem regarding our device we forgot a PIN and the device did not sync. for a month. We tried to reset the pin via central account but not enable to reach on the device. The factory reset option is protected by default. 

What are other options to reset our device?

We appreciate your help.

Thanks,

Teddy



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  • 0 in reply to TeodoloFamilgan

    Is it possible to enter the Android factory reset menu by using the hardware buttons on the device?

    When using an older test device, the AE Device Policy I have assigned is specified to prevent factory reset, but using the hardware buttons and selecting factory data reset from the android boot loader menu still works.

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