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Can't Unenroll mobile device after trail is expired

Bozhidar Valchev

According to this page https://docs.sophos.com/central/Mobile/help/en-us/AdminHelp/EnrollDevices/Unenroll/index.html in order to unenroll a device i need to:

  1. On the menu sidebar, under MANAGE, click Devices.
  2. Select the Android Enterprise work profile devices you want to unenroll.
  3. Click Actions > Wipe Android work profile.
  4. Click Yes in the confirmation dialog.

However those options are not available now when the 30 day free trial is expired.

How can I unenroll Android Enterprise work profile devices after the trail is expired?



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  • +1

    Hi Bozhidar,

    Thanks for reaching out to the Sophos Community Forum. I've moved your post to the Sophos Mobile forum as it is a better fit.

    I'd suggest checking the "Settings" app on the mobile device. In here you can find the "Work Profile" settings. At the bottom of these settings, you can find "Uninstall Work Profile".

    Let me know if this works for you.

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  • +1

    Hi Bozhidar,

    Thanks for reaching out to the Sophos Community Forum. I've moved your post to the Sophos Mobile forum as it is a better fit.

    I'd suggest checking the "Settings" app on the mobile device. In here you can find the "Work Profile" settings. At the bottom of these settings, you can find "Uninstall Work Profile".

    Let me know if this works for you.

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