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Some iOS and Android Devices getting a factory reset after OS update? MDM on-Premise

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Hello,

I am using Sophos MDM as an on-premise server version.

I have several mobile devices that are reset to factory settings after an iOS/Android update.

Do you have any idea what could be the reason for this?

Is this a known issue?

I am using server version: 9.7.3

Thanks in advance for any hints!



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    Thanks for reaching out to the Sophos Community Forum. 

    This sounds very unusual. Are the devices enrolled in Sophos Mobile as "Android Enterprise", or are you using the "Device Management" mode, which has been depreciated as of Android 10? 

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  • 0

    Thanks for reaching out to the Sophos Community Forum. 

    This sounds very unusual. Are the devices enrolled in Sophos Mobile as "Android Enterprise", or are you using the "Device Management" mode, which has been depreciated as of Android 10? 

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