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iOS app install/updates fail until initiating Clear VPP cache

stoomart

Hello all,

We are early in our Sophos Mobile rollout over the last 2 months with around 20 iPhones currently enrolled in supervised mode through Apple DEP + Apple Business Manager.

It seems whenever new app updates are released, our helpdesk is unable to install those specific apps on newly enrolled iPhones until I go to Settings > Setup > Apple setup > Apple VPP > Clear VPP cache

This issue also affects app updates initiated through Sophos Central or the SMC on existing phones, which work after clearing the VPP cache.

Things I've checked:

- Plenty of licenses in ABM
- Devices are supervised

Is there a way to schedule the VPP cache to be cleared?



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  • 0

    Hi stoomart,

    Thanks for reaching out. 

    Do you know if the option "Automatically update iOS VPP apps assigned to devices" is already selected in the Apple VPP menu? I suggest ensuring your applications are assigned as "device-based" instead of "user-based" as well, as this may help.

    If you’re required to clear the VPP Cache each time you need to update applications, I'd suggest opening a case with our support team, so this can be investigated further. 

    If this isn’t done, does the task fail immediately? What results are returned?

  • 0 in reply to Qoosh

    Yes the apps are assigned as "device-based" and also to update automatic updates is set.

    I'll go ahead and open a support case, just like to check here in case it's something simple.

    There's two errors I've seen just for reference:

    InstallApplication	Error	[12064][MDMErrorDomain]Could not retrieve license for the app with iTunes Store ID [redacted]. [2605][DeviceManagement.error]null 

InstallApplication	Error	[1005][DeviceManagement.error]null [9610][ASDServerErrorDomain]null

  • 0 in reply to stoomart

    Thanks for sharing these log entries. I was able to find one case in which re-creating the user entry, then assigning the device to the newly created user entry, allowed this process to work as expected. 

    Let me know if this works for you.

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  • 0 in reply to stoomart

    Thanks for sharing these log entries. I was able to find one case in which re-creating the user entry, then assigning the device to the newly created user entry, allowed this process to work as expected. 

    Let me know if this works for you.

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