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Enroll iPhone - MDM Profile error + Procedure

FranKieSixx

Good afternoon,

I'm looking for answers, after weeks of trying and failing.

I'm enrolling iPhones, I got them in Apple DEP console and in Sophos. While I enrolled 26 Android phones in less then a week, I keep on having issues trying to prepare 7 iPhones.
I have 2 main issues:

- I start the wizard to add the iPhone, Mode "Register" or "Register + Operation Bundle", got the QR code. Finished starting procedure on the phone, I download SMC app and scan the QR code. Well, the profile I download is not valid because "New MDM payload doesn't match the less recent one" (freely translated Italian to English). Device doesn't register to Sophos (Not managed), but "Operation bundles" I send work, almost and slowly.

- I still haven't found an efficient, definitive procedure from the wizard to successfully enroll iPhones. I tried all the options, but there is always something wrong, on SMC or Intercept X. I need to find a way to enroll them with complete management.
Note: is it normal every time I enroll an iPhone, I got 2 devices in my list, and the one I created is the one that is not managed?

Could someone help me, please? I'm losing my mind and too much time on this activity.

Thank you in advance,
Luca




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  • 0

    Hi Luca, 

    Thanks for reaching out to us. 

    If you are using Apple DEP/Apple Business Manager, you will not need to enroll the devices manually. When you factory reset an iOS device, it will receive the MDM configuration and proceed through all necessary setup steps when you first power on the device. 

    Do you know if a DEP profile has been created and applied as the default to any devices that enroll using Apple DEP as described in the following document?
    - Create DEP Profile

  • 0 in reply to Qoosh

    Thanks for the update and quick reply. I'll be sure to keep an eye on this thread. Looking for the same issue. Bumped into your thread. Thanks for creating it. Looking forward for solution.

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