Thread Info
  • State Verified Answer
  • +1 person also asked this people also asked this
  • Locked Locked
  • Replies 5 replies
  • Answers 1 answer
  • Subscribers 7 subscribers
  • Views 1387 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

google error - Verify that its you

Daryl Vaughan

Hi

I've just enrolled a Samsung S22 ultra to Sophos and its enrolled okay but when i go to google play. Its saying: You were signed out of your google account. Sign in again to continue. I did a different mobile yesterday with the same enrolment and it auto signs into google. I've never had to sign in before.

Has anyone else had the same issue and managed to solve it?



This thread was automatically locked due to age.
  • 0

    Hi Daryl,

    Thanks for reaching out to the Sophos Community Forum. 

    If your device was enrolled using one of the Android Enterprise management modes, the Google Play store will typically be inaccessible. Instead, you will only be able to browse the "Managed Google Play" store. This limits the apps you can download to only those that have been approved in Sophos Mobile. 

    There are settings that can be changed to allow full access to the Google Play store as well. Within your device Policy, selecting "Add configuration > Google Play" allows you to refine the level of access you'll have. 

  • 0

    Hi Qoosh,

    Thanks for coming back to me.

    We are only using the Android Enterprise management mode and we have used this enrolment quite a few times. However, on this Mobile its not auto signing into Google play to show the managed apps. Its asking to be signed in, which is not something we have had to do before. I'm unsure as to why it wouldn't auto sign in on this device as it has done on all the others?

  • 0 in reply to Daryl Vaughan

    When enrolling new devices, one user entry can only be assigned to up to 10 devices at a time. Can you confirm if this is what's causing the issues for you? 

  • 0 in reply to Qoosh

    Hi Qoosh

    No, This is the first enrolment to this user

  • +1 in reply to Daryl Vaughan

    A new SMC client version "9.7.10088." has been released today which should resolve this issue. Is it possible for you to try the setup on this device once more?