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userless enrollment - iOS devices (Apple DEP) stay unmanaged after profile is assigend

Sophos User2478

Hello!

I have imported several iPhones via Apple Configurator 2 into Apple Business Manager and then further assigned them to Sophos Mobile MDM in ABM.


Those devices show up in the Sophos Mobile Webconsole and I can assign/reassign Apple DEP profiles to them successfully, but they stay "unmanaged". That is why further policies or tasks could not be applied to them. 

Users should not be assigned to this devices in this step (logistical reasons), so individual enrollment via SSP is out of the equation.

What am I missing about the enrollment process? Any advice is appreciated!

Regards Thomas



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  • +1 verified

    Thanks for reaching out to us. 

    If DEP/ABM is not used to perform the initial setup of the device and you are instead supervising the device using Apple Configurator, you will need to use the following steps to enroll the device for your use-case. 

    - From Sophos Mobile, select +Add > Add device wizard
    - Select Skip user assignment, Next
    - Specify a name for the device, and add an e-mail address for the enrollment steps to be sent to, Next
    - Select Enroll device, Next
    - Select Enrollment without Apple ID

    The steps shown on the screen will need to be followed using the normal Camera app on the mobile device to finish enrollment.

    Let me know if this helps.

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