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Sophos Secure Email Application Notification Issues -- Android

So I have a user that is reporting that they are not receiving any notifications from their Sophos Secure Email app when it is not open on the screen. This sounds like an old thread I dug up from 6 years ago: Secure Email for Android - Notifications do not work unless app is open? - Discussions - Sophos Mobile - Sophos Community

All notifications are enabled in the app, and in the phone for the app. Is this something that is still broken from 6 years ago, or am I missing something?

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Cooper Mett over 3 years ago

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0 BrucekConvergent over 3 years ago in reply to Cooper Mett

Uh, no as I stated I made sure all notifications were enabled for the app on the phone and in the app itself. First thing I checked.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 BrucekConvergent over 3 years ago in reply to Cooper Mett

Uh, no as I stated I made sure all notifications were enabled for the app on the phone and in the app itself. First thing I checked.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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