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Sophos MDM for IPads - Re-assigning IPADS to another user

Ninjatech1969

Hello Boys and Girls!

I am new to the Sophos MDM.. How does the process of re-assigning device work? Currently I have an assigned user on my test IPAD with Outlooks and other APPS

configured for the specific user. If that user leaves and I want to re-assign the IPAD. I login to the portal and re-assign the IPAD I get that part. However all the settings

of the previous user is still there including the apple ID . I am lost on this process. Can someone clarify this for me please...

I want X user once they leave the company I can remove profile in the IPAD and re-assign to another user with their own profile



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  • 0

    Hi

    You can select the device on the dashboard. Switch to edit mode via the button at the bottom. Now you have an edit icon next to the user name to reassign or unassign a device.  Please check this link for reference. 

  • 0

    You can configure iPhones and iPads to auto-enroll with Sophos Mobile  allowing users to enroll devices on their own and carry out other tasks without  To do so, you use Apple Configurator 2 to assign devices to the Sophos Mobile MDM server.  During setup, the devices are automatically enrolled with Sophos Mobile.

  • 0 in reply to Shweta

    Yes I have look at this document before posting . So how does the existing apple id gets remove once I re-assign the device to a new user.

  • 0 in reply to Anthony Reed

    Hey Anthony..

    thanks for the response. What I am not clear is when user X leaves the company that user turns in their IPAD to their Manager. The Manager gives the IPAD to new employee Y. That IPAD would still have all the user X data including apple ID . Re-Assigning the device to a new user via the link that Shweta provided will remove the existing apple ID???  This is the part I'm confuse

  • 0 in reply to Anthony Reed

    I was successfully able to apply this policy on devices that are manually enrolled. However DEP devices I cannot make this to work ..after deploying the policy manually, no errors showing when applying the policy however when I go to the devices it shows  Allowed Container not active ...What is the deal with this