"an error occurred while checking the licence" in secure workspace

Hi Muhammad Farrukh Zamir

Could you confirm the device is connected to mobile data and then try re-enrolling it? 

email are receiving , and attachment are able to download as well, error occurs when you open the attachment either from secure email /direct from workspace

Hi Muhammad Farrukh Zamir

Could you please confirm on which device you are facing the issue with the Android version. What is the version of Sophos secure workspace? 

Device Android 8.0.0 and Sophos Secure workspace version is latest 9.6.3020

Hi Muhammad Farrukh Zamir

Have you tried re-enrolling the device? 

Several Times.. 

Hi Muhammad Farrukh Zamir

Could you please help me with the screenshot of the container policy?

Hi Muhammad Farrukh Zamir

Could you please help me with the screenshot of the container policy?

Please review

Hi Muhammad Farrukh Zamir

I will need to check the configuration under work email and documents, Could you please help me with screenshot of those settings applied? 

please review

Hi Muhammad Farrukh Zamir

The policy seems to be fine, we will require few logs to check on this. I would suggest you open a support case along with the logs from sophos secure workspace. Are you seeing this issue only on one device? 

yes, the only on one device.

I am unable to open the ticket on the Sophos portal as well.

NOw look this 

Please support 

Hi Muhammad Farrukh Zamir

We are currently checking with our Internal IT team for your issue regarding the support portal. 

any update