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[Sophos Notification]: Patch for Sophos Mobile 9.0.2 and 8.6 server to support the upcoming iOS 13 and iPadOS 13 release

Shweta

Hi Everyone,

We have released a patch for Sophos Mobile 9.0.2 and 8.6 servers which will enable it to support the upcoming iOS 13 and iPadOS 13 release. For more information, please follow below links. 



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  • I applied the patch for Sophos Mobile some days ago - directly after the release.

    Now with the first iPhones updated to iOS 13 we receive the following error in Sophos Mobile app:

     

    Synchronisierung fehlgeschlagen

    Die Synchronisierung des Sophos Mobile Control Clients ist fehlgeschlagen. Kommunikationsfehler 2033. Schließen Sie die App (wischen Sie si im Task-Switcher nach oben) und starten Sie sie erneut. Oder wenden Sie sich an Ihren Administrator.

     

    Anyway, the sync of emails in the background is working, but this error message is annoying.

    Devices with older iOS are still fine.

     

    Do you have any idea for this??

    Daniel

  • in reply to daniel337PVS

    Exactly the same as ours!

    I applied the patch for Sophos Mobile directly after the release. Now with the first iPhones updated to iOS 13 we receive the same error message (2033).

  • in reply to IT WSE

    Hi  

    As per the error you are seeing, would you please check this article and see if it helps you to fix the same. If you are still seeing the error after following the steps, please let us know so that I can discuss the same with our concerned team. 

  • in reply to Shweta

    Hello

    I already know the article and have completed the steps. The (self-signed) certificate is valid until 2027.

    My iPhone was already registered. I can not sync it now with iOS 13.

  • in reply to Shweta

    Same here, seems to be everything fine with the certificate itself. Is shown there and valid until 2026.

     

    iOS 13 installed on iPhone and iPad after installation of Sophos Mobile Patch 9.0.6 - everytime this error inside the Sophos app ...

     

    Daniel

  • in reply to IT WSE

    Hi  

    I have checked with our development team for this issue. The SHA-1 certificate and self-signed certificate are not supported and that might be the reason you are seeing synchronization error. For more information, you may refer to this link.

  • in reply to Shweta

    Hi,

    we bought a new certificate and integrated it into the SMC. Newly registered devices with iOS 13 now work. But what about the already registered devices? How get we the new certificate on the device? Do we have to re-register all?

  • in reply to IT WSE

    Hi  

    It is not necessary to re-register the devices. You will need to make sure the old devices are aware of the new certificate referring to this article. Once the SSL certificate is renewed, make sure to update the SSL tab within the Sophos Mobile Control super administrator account at Setup | System setup. If you are still facing the issue with old devices, I would recommend you to open a support case so that in-depth troubleshooting can be performed. 

Reply
  • in reply to IT WSE

    Hi  

    It is not necessary to re-register the devices. You will need to make sure the old devices are aware of the new certificate referring to this article. Once the SSL certificate is renewed, make sure to update the SSL tab within the Sophos Mobile Control super administrator account at Setup | System setup. If you are still facing the issue with old devices, I would recommend you to open a support case so that in-depth troubleshooting can be performed. 

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