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Issue with Firecloud Messaging

ShaunXVII

Hello there

 

Are any other users of Sophos Mobile noticing any issues with FCM at the moment? Every time I try to deploy a task to an Android device, The status of the task changes to Will be Retried with the reason for the error being Android push notification failed. -50

I checked our firewall and no packets seem to be dropped coming from the google FCM servers.

 

Thanks

Shaun



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  • 0

    Hello Shaun,

     

    I'm facing the same issue. Have you received any support, or find a solution for this failure?
    It's pretty annoying to receive this message for nearly every deployment.
    In a very few cases the deployment works, but I can't figure out the reason.

     

    Thanks

     

    Christopher

  • 0 in reply to ChristopherKoester

    Hi  

    Could you please confirm what is the version of the Sophos Mobile you are using? This error occurred either due to connection issues as mentioned in this article or in certain scenarios it was due to migration failure from GCM to FCM which was resolved with help of workaround mentioned in this article for older versions of Sophos Mobile. 

  • 0 in reply to Shweta

    Currently running the latest version
    Server-Version: 9.5.2 (rev 19162)
    as an on-premise installation.

    Ping to android.googleapis.com from server is OK. Are there any special ports the server uses for communication? In the docs there is only information about the ports required for the devices.

     

    No different in device behaviour between W-Lan and 4G connection, devices have access through ports 5228, 5229 and 5230

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  • 0 in reply to Shweta

    Currently running the latest version
    Server-Version: 9.5.2 (rev 19162)
    as an on-premise installation.

    Ping to android.googleapis.com from server is OK. Are there any special ports the server uses for communication? In the docs there is only information about the ports required for the devices.

     

    No different in device behaviour between W-Lan and 4G connection, devices have access through ports 5228, 5229 and 5230

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