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Policies don't work anymore when adding a device

Jelle

After the last Sophos Mobile Control update policies don't seem to be transferred anymore. Before the update policies for wifi, password strength and email were set when adding a new device. After the update the wifi is not connected and I have to add it manually. Email accounts and settings are not preloaded and the password strength is at basic setting.

This is currently a big problem, especially the password strength. Re-transferring the policies doesn't help.

Does anybody have the same issues?



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  • 0

    Hi  

    May I ask which version you are currently on? Also, a bit more information if any specific devices are facing this issue? Assigned policies are updated on the device each time a device connects to the Sophos Mobile server. If you add it manually, is synchronization successful?

  • 0 in reply to Shweta

    Hi ,

     

    we use Sophos Central with Mobile Control Advanced. Sophos Mobile Control app is version 9.0.3446.

    I see this behaviour on Samsung Galaxy A3 (Android 8.0) and Galaxy XCover 4 (Android 8.0, 8.1, 9.0) devices. Both worked before the last update of the app.

    Policies are not transfered or executed during initial setup and also not when assigning the policies with a seperate work package. Synchronization is shown as successful inside the app and in Sophos Central but in fact it is not.

  • 0 in reply to Jelle

    Hi ,

    now this is strange. The last two devices (one Galaxy A3 and one Galaxy XCover 4) worked without issues. Could it be it was a temporary issue with Sophos Central?

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