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Enrolling Device after latest update on app

Hussain Shifadh

I am not able to enroll new devices to sophos MDM after the latest update on Sophos mobile control app which was on 15th July. Did anyone enroll a device lately? We have binded to Gsuite and enforced Emm settings from Gsuite such that when email entered from initial set up, sophos is installed and all the configurations are followed from then. But now from 16th i am not able to enroll new device. 

I have even tried with afw#sophos. Same thing happens. Configuration is not completed and the app which is installed crashes when tried to open on both cases. 

Any Idea??? 



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  • 0

    We are having a similar issue. Enrolling Android Mobile devices using afw#sophos to utilise Android Enterprise. Once the initial setup is complete, I am left with a device that has the Sophos Mobile app, but when I try to open it, It closes straight away. Im not able to proceed with scanning the QR Code.

     

    Thanks

    Shaun

  • 0 in reply to ShaunXVII

    Hi,

    is the issue still occurring on your devices? We ran several tests and it worked fine so far.
    If the issue still persists, what devices are you using?

    Best regards

    Stefan

  • 0 in reply to SDU

    Hello Stefan

     

    The two devices that I have tried are:

    Samsung Galaxy A3

    LG K9

     

    Both do exactly the same thing. After a factory reset, setting the account as afw#sophos, setting device ownership to Sophos etc, I get to the stage where the phone is at its home screen. I click the Sophos app and then it closes down instantly.

     

    Thanks

    Shaun

  • 0 in reply to ShaunXVII

    Same here trying with Samsung Galaxy A5. After several tries to start the Sophops control app Google Play has logged out and wants me to login again. Email address is set to "Android Enterprise" but it tells me it's a wrong address. Can't change it.

  • +1 in reply to Jelle

    Worked on Samsung Galaxy XCover 4.

    Difference between both devices:

    Galaxy XCover 4: Android 8.1 (works)

    Galaxy A5: Android 7.0 (doesn't work)

     

    Could it be the Android version?

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