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Exchange profile deploy error -27

I am trying to deploy an Exchange ActiveSync profile to my mobile users.

I'm using a Samsung S6 (so its Android)

When I deploy (task) the profile with the Exchange configuration I receive an error with the notification that it completely failed.

When i look into the task details i see the following lines with the date/time stamps:

- accepted

- Started

- Notified

- Completely failed
  error description:  Intern error
  Error code: -27

I searched through documentation and I my palls from Google, but not one single mention about this on internet.

I did find an error report about error -44 for iOS, and someone requesting the list of error codes because he ran into error -72.
Error -44 seemed to have an answer

The error list request got answered by Sophos claimed there is no list with error codes....


From the Sophos control app I send the logfile to myself. When I start the deployment of the Exchange profile there is nothing in the logfile.

I created a new profile to test where I configured appprotection for Dropbox (to test) and send the logfile to myself again.
Now in the logfile i can actually see that the profile is being applied...

Seems that the Exchange profile is not even being send to the mobile device.... Any place I could check on the server for logfiles or something?



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Parents
  • Hi WimNoordhoek,

    It sounds like it's not communicating with the SMC server... For Android devices you will need to manually install the SSL certificate. Can you confirm the SSL cert has been installed on the device and re-test?

    Also, mobile control logs can be found here:

    C:\Program Files\Sophos\Sophos Mobile Control\jboss\server\mdm\log

    PaulD

Reply
  • Hi WimNoordhoek,

    It sounds like it's not communicating with the SMC server... For Android devices you will need to manually install the SSL certificate. Can you confirm the SSL cert has been installed on the device and re-test?

    Also, mobile control logs can be found here:

    C:\Program Files\Sophos\Sophos Mobile Control\jboss\server\mdm\log

    PaulD

Children
  • Hey PaulD

    Ill check into the certificate.

    The communication is happening since all the other settings are being executed properly. It's only the Exchange profile that has no response at all.

    The logs are not to be found on the location you mention. I'm running Server 2012 (so it would be "program files (x86)" but its not there either

    The jboss directory is not present (running the most up-to-date version os SMC)