Guest User!

You are not Sophos Staff.

This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Manually removing Genieo adware/PUA from Mac?

'Genieo' has been quarantined as adware/PUA.  Automatic clean-up has failed and Sophos is saying that manual clean-up is required.  The file path is /Volumes/ProntoInstaller/ProntoInstaller.app/Contents/MacOS/ProntoInstaller.  On the assumption that I could manually clean-up if I located the file and deleted it, I've managed to find 'Volumes', but not the rest of the file path.  Haven't been able to create a custom scan.  No expert and keen to get rid!  Can anybody assist?  Many thanks in advance.  Paddy



This thread was automatically locked due to age.
Parents Reply Children
No Data
Share Feedback
×

Submitted a Tech Support Case lately from the Support Portal?