Currently the connectwise ticketing integration doesn't seem to have any benefits over using an email to create a ticket. it actually seems worse. Summary and initial description can't be altered and the ticket doesn't update when the issue is cleared. Overall, the integration doesn't have any strong case for its use. It's too bad, since for a large MSP something like this is really needed to help cut through the noise of alerts that resolve themselves before an engineer gets involved. Needs significant work.
