Self Service - Emergency Inbox

Hello Bruce,

Thank you for contacting the Sophos Community.

Once you hit ALLOW, any new email should be delivered to your mailbox, any existing email in the Emergency email box will remain there until you release them manually. 

Regards,

Totally understand the concept of release them manually but what can you do beyond "allow", mainly is there a "release" button or link? - Currently we think it may be a firewall issue, we have some techs working on it. 

Also, new emails are also sticking there from the same vendor even after the "allow" function was set to active. So old and new are getting stuck, again it may be a fire wall issue. I will update soon. 

Hello Bruce,

Just to clarify, you are referring to this Sophos Self-Service? The one for Sophos' Email? 

If so, I might have been confused about the Release, the release is only for emails in the Quarantine Email, and the email in the Emergency inbox, is retried to be sent after a time cycle automatically, I don't recall right now (but not more than 24hrs), it adds more time after each failed attempt. 

If Sophos Email can't deliver the email, it will try for a period of up to 5  days. Emails however are stored for 14 days in the Emergency Inbox.

Regards,