Malicious emails coming from GMAIL addresses seem to come through unscathed.

Chris Murdaugh Thank you for posting in the Community. Sending email samples to our labs should resolve the issue. If the issue continues (if the same/similar emails are still getting through) eventhough you have been sending samples, we recommend getting a Support case created so we can investigate further.

I would make sure that the instructions within the Recommended Reads link below are double checked first though before creating a case:

community.sophos.com/.../central-email-what-to-do-before-creating-a-technical-support-case-when-you-are-having-spam-issues

Here is a link to the KB article for sending spam samples:

https://support.sophos.com/support/s/article/KB-000033422?language=en_US

Here is a link to the documentation for getting a case created via the Support Portal:

https://docs.sophos.com/support/help/en-us/portal/index.html

Thanks!

Chris Murdaugh Thank you for posting in the Community. Sending email samples to our labs should resolve the issue. If the issue continues (if the same/similar emails are still getting through) eventhough you have been sending samples, we recommend getting a Support case created so we can investigate further.

I would make sure that the instructions within the Recommended Reads link below are double checked first though before creating a case:

community.sophos.com/.../central-email-what-to-do-before-creating-a-technical-support-case-when-you-are-having-spam-issues

Here is a link to the KB article for sending spam samples:

https://support.sophos.com/support/s/article/KB-000033422?language=en_US

Here is a link to the documentation for getting a case created via the Support Portal:

https://docs.sophos.com/support/help/en-us/portal/index.html

Thanks!