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Recipient address rejected: Access denied error on Email Gateway

Victor G

Hi,

I am currently in trial mode and doing some email sending with a test domain. It is a hosted on MS 365

I believe I have everything setup correctly but I am receiving this error when sending from an outside address

Any ideas on what may be wrong 

Reporting-MTA: dns; googlemail.com
Arrival-Date: Thu, 11 Aug 2022 16:25:56 -0700 (PDT)
X-Original-Message-ID: <CANfQ=SLg+sdRvreawv14+mF1W4yvQMd5GNyBsO+F13hdsqw8uQ@mail.gmail.com>

Final-Recipient: rfc822; testuser@xxxx.com
Action: failed
Status: 5.7.1
Remote-MTA: dns; mx-01.eml100syd.ctr.sophos.com. (13.55.68.251, the server for
the domain arlpay.com.)
Diagnostic-Code: smtp; 554 5.7.1 <testuser@xxxx.com>: Recipient address rejected: Access denied
Last-Attempt-Date: Thu, 11 Aug 2022 16:25:58 -0700 (PDT)

Thanks,

Victor



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Top Replies

  • in reply to Victor G +1 suggested

    When starting with Central, one of the first choices that needs to be made is the location of the Central data. This location can't be changed, Sophos even promises that this data won't leak to other regions. I'm afraid that you'll have to start a new Central environment using the correct data location this time.

    Jump to answer
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  • 0 in reply to ErickJan

    I have checked all settings and they seem to be correct.

    I raised a case with Support ( 05598010 ) on the 12th but haven't heard anything yet.

    My concern is that the license for our legacy SEA appliances is going to expire in a few days, so I need this working asap.

    I seem to recall that there is a 2 week grace period for the license expiration.

    Can anyone confirm this ?