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Smart banner taking up whole email

Matt Chase

Hi,

We recently had an issue where a user was replying\forwarding an email from an external user. The email had the smart banner on it from the external user. When our user replied to the email our internal users that received it saw either a blank email or a very large yellow box, like the smart banner blew-up in size. This has happened the last 2 times this user either replied to or forwarded an email with a banner attached. A screenshot below shows the blown-up yellow banner.

If we manually remove the banner info before forwarding the email, it all send fine. Has anyone encountered this before?



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    Hello Matt,

    Thank you for contacting the Sophos Community.

    I would recommend you to open a case with Support to get this investigated, however when opening the case, please add if you’re using ToC and what email client is being used, and server (e.g Exchange, O365), and provide the chain of emails, (originals) so it can be investigated.

    Regards,

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  • 0

    Hello Matt,

    Thank you for contacting the Sophos Community.

    I would recommend you to open a case with Support to get this investigated, however when opening the case, please add if you’re using ToC and what email client is being used, and server (e.g Exchange, O365), and provide the chain of emails, (originals) so it can be investigated.

    Regards,

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