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Email Delivery issues -- Sophos IP listed as SPAM??

Ninjatech1969

Hello All,

I am receiving reports from one of our clients that emails they are sending out are not being received by their clients. I have looked 

at Sophos and the logs are showing delivered. I checked their mx record in DNS checker and it looks like IPs are being block can someone please confirm this . I am on the  east coast data center..



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  • 0

    Hello  there,

    Thank you for reaching out.

    There were reports of some of our Public IPs being blacklisted by a specific vendor, but the issue was resolved on Apr 16.

    If you or your customer is still experiencing issues, raise a support ticket and share the Case ID. 

    When raising the ticket provide a sample of the email being rejected due to the blacklist and the sender email and recipient email.

    Regards,