Advisory: Jan 20, 2021 Sophos Central Email Reports of Time-of-Click returning 401 access denied error
KB-000040928Feb 1, 2021 - Can we get an update

Question

Can we get an update on this. We are still experiencing issues with emails being blocked by Time of Click. The KB article 
 above is still un-resolved....Issue has been opened since January 20, 2021, we are getting reports that some users get the 401 access denied error when clicking Time-of-click links in emails. Can we please get an update

GlennSen · Answer

Hi Ninjatech1969 , 
 Our Dev team was still currently looking at this and the workaround for this was the steps listed on the above KB. If you are still experiencing the issue, please raise a support case and attach the affected email as a sample (in RFC822 /.eml format) and mention the ID XGE-18542 Mentioned on this Post .

emmosophos · Answer

Hello there, 
 Thank you for contacting the Sophos Community. 
 If you&rsquo;re still being affected, please open a case with support to get this investigated, GES is asking for samples of a small subset of users that randomly are still affected by this, when opening the case refer to ID XGE-18542. 
 Regards,

Advisory: Jan 20, 2021 Sophos Central Email Reports of Time-of-Click returning 401 access denied error KB-000040928Feb 1, 2021 - Can we get an update

Submitted a Tech Support Case lately from the Support Portal?