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Not-Spam multiple submit

Sebastien Ananian-Cooper

Our dance studio quicksteps.com.au is having issues sending emails to bigpond.com email addresses.

It appears all our emails to bigpond.com addresses are being blocked, and the reporting of multiple false spam positives  has not changed anything.

We have followed the instructions to send false spam positives in RFC-2822 format to not-spam@labs.sophos.com as an attachment.

 

 

Two questions

- does the not-spam@labs.sophos.com address accept multiple emails attached into one submission? The knowledge base article should make this clear.

- apart from reporting to not-spam@labs.sophos.com, is there anything else we can do

 

Regards,

Seb



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    Hello Seb,

    Thank you for contacting the Sophos Community!

    Yes the not-spam@labs.sophos.com accepts multiple emails attached to one submission. 

    I would recommend you open a support case, and when opening provide the email address you used to submit the samples, to Support can find your sample submissions as contact Labs asking if the samples have been blocked.

     

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  • 0

    Hello Seb,

    Thank you for contacting the Sophos Community!

    Yes the not-spam@labs.sophos.com accepts multiple emails attached to one submission. 

    I would recommend you open a support case, and when opening provide the email address you used to submit the samples, to Support can find your sample submissions as contact Labs asking if the samples have been blocked.

     

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