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[Sophos Notification] RESOLVED - Advisory: Sophos Central Email - Intermittent delays for inbound emails

Hi Community,

[Update] Cause has been determined and the issue has been resolved. Email queues has been processed and email flow should be back to normal.

We are currently investigating some Central Email customer reports of delayed inbound emails.

Inbound emails sent to clients may be returned with a "451 4.7.1 Service unavailable - try again later" message by Sophos. Mail servers should resent emails after some time.

This article has been published and will be updated when more information becomes available.

Regards,

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Parents

FloSupport over 6 years ago

[Update] Emails are now being accepted inbound, there is a build up of email and will take some time to fully clear. At this time email flow will continue as expected however there will be expected temporary delay to process.

Regards,

Florentino
Director, Global Community & Digital Support
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Baldwin Quibuyen over 6 years ago in reply to FloSupport

Hello:

We noticed that our inbound emails are all showing "Queued for Delivery" and been like this for the past 2 hours.

Baldwin
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Baldwin Quibuyen over 6 years ago in reply to FloSupport

Hello:

We noticed that our inbound emails are all showing "Queued for Delivery" and been like this for the past 2 hours.

Baldwin
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FloSupport over 6 years ago in reply to Baldwin Quibuyen

Hi Baldwin Quibuyen

Apologies for any inconveniences caused, I've sent you a PM to follow up with your issue.

[Update] Baldwin Quibuyen kindly followed up to share that his email issue was related to an unrelated heartbeat security rule.

Regards,

Florentino
Director, Global Community & Digital Support
Are you a Sophos Partner? | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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