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Sophos Central Requires Me to Authenticate Twice

Lorenso Trevino

Hi,

When logging into Sophos Central, I'm being required to authenticate with username and password twice before being sent my Security Code text message.  Others in my organization are not having this issue.  This issue started about a month ago and happens everytime I have to login.  Is this an issue with a setting inside Sophos Central?



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[edited by: GlennSen at 8:00 AM (GMT -8) on 12 Mar 2023]
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    Hi Lorenso,

    Thanks for reaching out to the Sophos Community Forum. 

    Are you logging in to Sophos Central directly, or are you logging in to Sophos Central Partner? 

    Do the results change if you try using an incognito or in-private browsing window without any extensions? If you haven't already I'd also suggest trying a different web-browser to see if the results change. 

    The behaviour you're seeing is very unusual. 

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    Hi Lorenso,

    Thanks for reaching out to the Sophos Community Forum. 

    Are you logging in to Sophos Central directly, or are you logging in to Sophos Central Partner? 

    Do the results change if you try using an incognito or in-private browsing window without any extensions? If you haven't already I'd also suggest trying a different web-browser to see if the results change. 

    The behaviour you're seeing is very unusual. 

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