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Computer not reporting Peripheral Block Event to Central Management Console

Botsergeant

I have one computer that logs a USB Peripheral Block Event locally on the Sophos Agent when a USB printer is plugged in, but the event does not get reported to the Central Management Console.  The Sophos client is up to date and the computer has been rebooted.  The Sophos client on the computer reports all the other events to Central but not this one peripheral block.  Any ideas as to why or how to fix it?  I need to exempt this USB device.  Thanks.



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[edited by: Gladys at 7:30 AM (GMT -8) on 1 Dec 2022]
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    Hi Botsergeant,

    Thanks for reaching out to the Sophos Community Forum. 

    Is it possible that the peripheral may have been plugged into the device previously and may already have an existing entry in Sophos Central, or is this a brand-new device?

    If you believe this device may already be populated into Sophos Central, I suggest using Ctrl+F on the "Peripheral Exemptions" screen to see if you can locate it. 

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  • 0

    Hi Botsergeant,

    Thanks for reaching out to the Sophos Community Forum. 

    Is it possible that the peripheral may have been plugged into the device previously and may already have an existing entry in Sophos Central, or is this a brand-new device?

    If you believe this device may already be populated into Sophos Central, I suggest using Ctrl+F on the "Peripheral Exemptions" screen to see if you can locate it. 

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