license.activate._dynamic_.error.undefined

I want to apply a license key to my account

After I click Apply License Key, and enter your key and click Apply. I can see :

license.activate._dynamic_.error.undefined.

 What I need to do?

Thank you



Edited TAGs
[edited by: Gladys at 6:05 AM (GMT -8) on 11 Nov 2022]

Top Replies

  • Hi bin,

    Thanks for reaching out to the Sophos Community Forum. 

    I suggest reaching out to our Customer Care team, as they are able to assist with Licensing and Account Access related issues. If this issue is urgent, I suggest giving us a call using the regional phone numbers under "For Critical Cases" on the following page, you can also open an email case using the Support Portal.
    - support.sophos.com

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