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Ahmet Cilo


I've been trying to get a password by screen of forget password for loging "Sophos Admin Central" since yesterday.

I've taken A verification code by the mail address, but at the next step, the Microsoft 2FA verification screen (I sent it in the attachment) error is appearing.

Also I couldn't continue progress as new subscription either. Why are we dependent on the Microsoft system?

I can't activate license because I can't login.

Urgent solution please.



Edited tags
[edited by: Gladys at 2:33 AM (GMT -7) on 14 Oct 2022]
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    Hi Ahmet,

    I suggest reaching out to our Customer Care team using the regional phone numbers under "For Critical Cases".

    This way, you can connect with our team immediately to get assistance with this issue. Our Customer Care team typically handles authentication and licensing issues, so they would be the best ones to connect with regarding this issue.

    I don't see anything showing as offline currently from Microsoft's Service Health page. This may be something specific to your account. Do you know if you're using Federated authentication to log in, in any way? 

    The back-end for our authentication page does rely on Microsoft, so this may be why you're seeing the error.

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  • 0

    Hi Ahmet,

    I suggest reaching out to our Customer Care team using the regional phone numbers under "For Critical Cases".

    This way, you can connect with our team immediately to get assistance with this issue. Our Customer Care team typically handles authentication and licensing issues, so they would be the best ones to connect with regarding this issue.

    I don't see anything showing as offline currently from Microsoft's Service Health page. This may be something specific to your account. Do you know if you're using Federated authentication to log in, in any way? 

    The back-end for our authentication page does rely on Microsoft, so this may be why you're seeing the error.

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