Anyone experiencing DNS issues that is preventing machines from checking into Sophos Central?

We have an issue where PCs are losing connection to Sophos Central and it shows them as not checking in any longer.  Sophos is still running on the endpoints and updating.  Sophos support is saying there is DNS issues that are causing machines to not be able to connect.  

We have it happening as follows:

Both Servers and PCs

It is happening in multiple domains

We have multiple sub estates

We have multiple Sophos tenants

Both servers in the cloud and on prem

PCs both on prem and remote

Anyone else seeing this?



Added tags
[edited by: Gladys at 3:35 AM (GMT -7) on 3 Oct 2022]

Top Replies

  • Thank you for reaching out to the Sophos Community Forum. 

    Could you share output from the MCS logs located at "C:\ProgramData\Sophos\Management Communications System\Endpoint\Logs\"?

    What may also help is to try browsing a few of the Sophos update websites via a web browser. Typically when going to the sites mentioned on the following page, you will see a "Connection Successful" message.
    - Domains and ports to allow
    - dci.sophosupd.com
    - d1.sophosupd.com

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