Central web interface needs attention

The recent facelift is in need of attention from the web development group.

I repeatedly open the wrong firewall because the list moves around as alert/notification icons get re-drawn.

The font size is too large and I can't read any useful info in the list.   I have to use short label names.

When I do try to click and open the alert icons, it rarely stays open long enough for me to read what the alert is for.

Central is a great product, it just needs more frequent usability updates.



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[edited by: Gladys at 7:44 AM (GMT -7) on 3 Oct 2022]

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  • Thank you for reaching community forum. On behalf of our web dev team, I would like to ask for an apology for getting confused about the latest changes on our central dashboard. Though I would like you to elaborate more on the difficulties you're currently facing.on accessing your central dashboard. 
    I'm attaching a snapshot of the FW dashboard and pointing out your concerns. 



    For Selecting a managed device, you can use the search option to show you the device you wish to check. This option is helpful, especially if you manage multiple devices on your dashboard. 
    To get more details, the central dashboard that you're seeing is the whole overview of what happens to your managed device. If you wish to dive down for more details on a specific device, You need to click the device you wish to check to get full details. 
    For the Alert Icon, I don't see any problem with it as long as you point your cursor and click it. It’ll show you the list of alerts your getting on the selected device and will disappear if you perform another click anywhere on your dashboard. 

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  • 3 months later and Sophos Central continues to be unusable since the facelift.  Why isn't Sophos staff looking into this?

  • Hi Ben,

    If you're continuing to experience issues with this, I'd suggest trying to gather logs when this issue occurs. You can try gathering a HAR Log as well as a Wireshark Log so our team can look into this.

    Based on your geographical location, there will be different load balancers and back-end servers that your connection is routed through to present the data. In some cases lag from the ISP, or an incorrectly set MTU on the Firewall or ISP can also affect things.

    Sharing the following information via a support case with our team may also help.
    - When the issue occurs what is the longest time you've had to wait for the page to load?
    - When navigating out then back in, how long does this take to load?
    - Are the firewalls in very different geographical locations or in the same are?
    - Are different ISP's utilized at each of the sites or are these the same?

    Feel free to share your case id with me via private message so I may follow up with our team as well.

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
Reply
  • Hi Ben,

    If you're continuing to experience issues with this, I'd suggest trying to gather logs when this issue occurs. You can try gathering a HAR Log as well as a Wireshark Log so our team can look into this.

    Based on your geographical location, there will be different load balancers and back-end servers that your connection is routed through to present the data. In some cases lag from the ISP, or an incorrectly set MTU on the Firewall or ISP can also affect things.

    Sharing the following information via a support case with our team may also help.
    - When the issue occurs what is the longest time you've had to wait for the page to load?
    - When navigating out then back in, how long does this take to load?
    - Are the firewalls in very different geographical locations or in the same are?
    - Are different ISP's utilized at each of the sites or are these the same?

    Feel free to share your case id with me via private message so I may follow up with our team as well.

    Kushal Lakhan
    Global Community Support Engineer
    Connect with Sophos Support, get alerted, and be informed.
    If a post solves your question, please use the "Verify Answer" button.
    The New Home of Sophos Support Videos!  Visit Sophos Techvids
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