25 digit Product Key not provided

Hi Matteo,

I tested an old key and it was properly converted, so the conversion seems to be working fine. 
Please ensure you have not already converted those keys in the past as you may have the 25 digit key from before. 

To continue troubleshooting, please send your TLS settings, as well as a screenshot of the issue via email to support@sandboxie.com 

Thank you!

Hi Matteo,

I tested an old key and it was properly converted, so the conversion seems to be working fine. 
Please ensure you have not already converted those keys in the past as you may have the 25 digit key from before. 

To continue troubleshooting, please send your TLS settings, as well as a screenshot of the issue via email to support@sandboxie.com 

Thank you!

I've already contacted the support email (support@sandboxie.com) giving the screenshot of the issue, the registration keys, etc. and they haven't solved the problem… They told me to post the problem in the forum… And in the forum you are telling me to contact the support email (support@sandboxie.com)… That means the problem will never be solved...

Hi Matteo,

We are looking into your problem, and it will be solved. The TLS information, and your activation steps were requested via Support@sandboxie.com and they have not received them. 
Also, as stated via the support email, we have involved the devs now that we have a thread open. 

The rest of the troubleshooting will need to take place via email, as it will most likely involve using personal information (such as your keys), which cannot be posted in the forums.  

Thank you!

Thank you.