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Advisory: Reflexion - Delayed delivery of outbound and inbound email

Jasmin

Hi everyone,

Sophos is currently investigating an issue with Reflexion is that is causing delayed delivery of inbound and outbound mail. No mail will be lost, as it will be queued for delivery.
Our development and operations team are actively working to resolve this issue.

Please follow the links below for the latest updates: 



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  • Hi All,

    My sincere apologies for any delays and inconvenience experienced.

    Our team is actively working on resolving this incident and the following links will be updated accordingly when new information is available:

    I will report back with any other information that I receive.

    Regards,

  • in reply to FloSupport

    Also, in Reflexion inbound AND outbound are throwing errors:

    This is an example of an outbound message in the reporting within RTC for a client of ours:

    ReasonERROR: Message is not accepted by the Internet delivery queue

    So, is mail really being queued on the outbound for delivery or is the error reporting wrong?

    Or should we be rerouting our send connectors too?

  • in reply to Grant Andres

    We're working with our development team to provide an ETA. We will share this information ASAP.

  • in reply to Grant Andres

    We are seeing a significant amount of undeliverable messages coming back from mail servers attempting to send to reflexion. I am not at all confident that reflexion is even queuing anything at this point:

    Error Type: SMTP
      Connection to recipients server failed.
      Error: Host name: 208.70.211.233, message: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respondTried 6 time(s)

     

    SOPHOS - we need you to tell us more than refer to a vague status update. If email is being rejected or not accepted we need to know that so we can assess the impact and take action as needed.

  • in reply to FloSupport

    7/30/2019
    6:15pm EDT -     Reflexion is currently experiencing the following:

    • We are currently experiencing a delay in the processing of inbound and outbound email.
    • Delivery of outbound email flow is processing but at a slower rate as the delivery queues are catching up and working to return to normal levels.
    • We are still experiencing a delay in delivery of inbound email and outbound email.
    • Engineering is actively working to resolve mail flow service as quickly as possible. We will provide an update as soon as we have additional information.

    https://community.sophos.com/kb/en-us/134470

  • in reply to FloSupport

    We are noticing a 3 hour gap from about 10:30PST to 1:30PST in our inbound message log.  This isnt just emails not being delivered, this emails are straight up missing from the inbound logs entirely.  What happened to these emails?  Are they lost?  Also all of our Outbound messages are showing an error state saying ERROR: Message is not accepted by the Internet delivery queue.  Will these emails need to be resent by all of our users or will Reflexion process these once the delays have been resolved?

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  • in reply to FloSupport

    We are noticing a 3 hour gap from about 10:30PST to 1:30PST in our inbound message log.  This isnt just emails not being delivered, this emails are straight up missing from the inbound logs entirely.  What happened to these emails?  Are they lost?  Also all of our Outbound messages are showing an error state saying ERROR: Message is not accepted by the Internet delivery queue.  Will these emails need to be resent by all of our users or will Reflexion process these once the delays have been resolved?

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