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High amount of SPAM, settings seem fine

Thorsten Eich

Hello community,

we are receiving a huge amount of spam daily, even though the anti-spam settings seem to be fine.

We adjust the anti-spam settings via the two sliders. Are there any more options for controlling spam?

 

Also, how can I check the current database version? The update policy is applied, but I cant tell if it really is updating anything for PureMessage.

Thanks in advance.



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  • 0

    Hi  

    Unfortunately, that is the only option available for the SPAM settings. 

    When you set up updates policy, it updates Sophos Virus library and Anti-Virus engine not the Pure Message for Microsoft Exchange.

    You need to manually upgrade the Pure Message for Exchange version.

    Could you please provide more description on which database version do you want to know? Is it Pure message for Exchange version?

  • 0 in reply to Jasmin

    Hello Jasmin, 

     

    thanks for the quick reply. 

     

    Jasmin said:

     

    You need to manually upgrade the Pure Message for Exchange version.

     

     

    Can you tell me how I can do that?

     

    Thank you.

  • 0 in reply to Thorsten Eich

    Apparently my anti spam engine is up to date.

     

    Spam detection engine version: 2.7.2
    Spam detection data version: 2019.9.26.124816

     

    But for some reason spam gets not detected and is directly delivered to the mailboxes. 

    Do you have any idea how I can prevent this from happening?

  • +1 in reply to Thorsten Eich

    Hi  

    Updating Sophos PureMessage for Exchange is carried out automatically by the Sophos AutoUpdate feature. If you want to check if Sophos products you are using are up-to-date or not, please check this article. Also, I would recommend you to check this article which provides troubleshooting steps to follow if puremessage fails to block spam. It might be worth to enable X-headers for 'Spam Score' in Puremessage to assess the spam score given to spam email. If the spam score is given to the mail is too low, you will need to submit a sample to our labs team. 

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