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  • secure storage master key reset procedure

    LHerzog
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 1 Comment
    Please update this section as follows https://docs.sophos.com/nsg/sophos-firewall/19.0/Help/en-us/webhelp/onlinehelp/CommandLineHelp/SystemSettings/ResetSSMK/index.html Before: The secure storage master key can only be reset using the default super...

  • Step By Step

    Mitchell Simmons
    • Feedback
    • Under Review on
    • Sophos Mobile
    • 3 Comments
    Need step by step instructions in setting up new Android Devices in Sophos Central's MDM. The old wizard does not work

  • RED RESET

    Jiri Hadamek
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 2 Comments
    in https://support.sophos.com/support/s/article/KB-000035545?language=en_US it is confusing sentence in part "Device deployement" (I add comments in red). "Therefore activate NTP on the Sophos Firewall (clear) and allow the correct network or at least...

  • Correct the Web admin information / don't reference information.

    Sophos User6740
    • Feedback
    • Completed (Minor Issue) on
    • Central Endpoint & Intercept X
    • 1 Comment
    In looking at this page: Managing Sophos Firewall - Sophos Firewall It says: Web admin console: A web-based application to configure, monitor, and manage Sophos Firewall. Access the console through any browser using HTTPS. https://<LAN IP...

  • Search Function and return to scroll position

    Kevin Flynn
    • Feedback
    • Not Planned on
    • Central Endpoint & Intercept X
    • 1 Comment
    The self-service version should have a search function so it is easier to find emails that are not spam. Second, when a user releases an email, the system should return the user to that position in the scroll rather than back to the top. This system is...

  • Uninstall instructions could help more

    Nick Safford1
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    I have a system that had Sophos Endpoint installed when it was running on an Intel Mac. It was then migrated to Apple Silicon (M1), and then (following difficulties that I thought might have been related to Sophos) Sophos was uninstalled using the Uninstaller...

  • Needs further elaboration

    Holden Daugherty
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 2 Comments
    I have a device that shows in the Logs & Reports > Recover Tamper Protection passwords section, but it shows tamper protection OFF. If I try to reinstall/uninstall Sophos on the end device it still gives warning that tamper protection is active. What...

  • ARP poisoning attempt - where is the log???

    Jiri Hadamek
    • Feedback
    • Completed (Content Update) on
    • Sophos (XG) Firewall
    • 4 Comments
    From help To record possible poisoning attempts, select the Log possible neighbor poisoning attempts check box and click Apply . BUT - where are this attempts logged???

  • Out of Date Info

    Matt Laufer
    • Feedback
    • Under Review on
    • Sophos Mobile
    • 2 Comments
    The info on the page linked below is not up to date. General configuration (iOS Sophos container policy) - Sophos Mobile

  • page Feedback.

    Sophos User6740
    • Feedback
    • Under Review on
    • Central Endpoint & Intercept X
    • 3 Comments
    I was looking at what seems to be the landing page for the Sophos Firewall? I only found it because there is an announcement for the OS version 19 and I clicked Sophos Firewall. I'm really surprised at how lost I'm getting at trying to find information...
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