KB-000038989 - bad download link for SophosZap

The SophosZap link has been updated. Thank you for bringing this to our attention, StevenSultana.

Hi Dennis, after submitting the EULA, I'm getting sent to a "Success! You've been authorized" page, then immediately being redirected to the EULA submission form again, and SophosZap is not downloaded.

Hi StevenSultana,

Apologies for the late reply here. I never encountered this issue on IE, Firefox, Chrome, and Edge. I even deleted the cache of my browsers and I was only prompted once to enter my details when I tried downloading SophosZap. Same result when I tried downloading the app on my phone and when a colleague tried it on his computer.

Dennis, I forgot to get back to you! The problem was from my side, a different web browser got the desired result. I'm assuming some cookie or cached item is the culprit.

Truly sorry for not confirming earlier!

Dennis, I forgot to get back to you! The problem was from my side, a different web browser got the desired result. I'm assuming some cookie or cached item is the culprit.

Truly sorry for not confirming earlier!

We are cool. No apologies needed :) You are always welcome here, Steven.