Add KB for Error Message "HA could not be enabled" in HA Setup

Problem:

While configure the Primary Device in HA (active-passiv) you will get the non descritive Error "HA could not be enabled" if the HA Link is not up or the Peer Device is not reachable.

What To Do:

- Verify HA Interface Link is UP and Peer Device is reachable

philbert

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Dennis Huagan over 2 years ago

Thank you for this feedback, philbert,

Did you configure your primary device via QuickHA or via the interactive mode? Did you also follow the steps in docs.sophos.com/.../index.html
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philbert over 2 years ago in reply to Dennis Huagan

I've used "Interactive mode".

yes, I followed the steps, but they do not explicitly state the HA Link has to be UP and Peer Device must be reachable.
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Dennis Huagan over 2 years ago in reply to philbert

Thank you for your confirmation, philbert.

I am confirming with a colleague if we just need to update our documentation and include a note about the error instead of creating an article about it.

I'll inform you once I have the reply.
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Dennis Huagan over 2 years ago in reply to philbert

Thank you for your confirmation, philbert.

I am confirming with a colleague if we just need to update our documentation and include a note about the error instead of creating an article about it.

I'll inform you once I have the reply.
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