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Reporting a message with the Outlook plugin . . .

Robert Phillips

When I try to report a message with the Outlook plug-in, I get a 'Report Message is working on your Report Message request" until what appears to be a time out, then I get "We're sorry, we couldn't access Report Message. Make sure you have a network connection. If the problem continues, please try later." Do I need to open any firewall ports for this feature to work? We have a hybrid Exchange environment (Office 365 and on premise). The accounts I'm try to use are on premise, and the plugin was installed in the local Exchange environment.



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  • 0

    Hi,

     

    We have just started to receive this error after a few months of the system working fine.

    I've confirmed that we whitelisted those IPs but doubt that would be the cause anyway as we are receiving the phishing campaign emails fine, just can't report them.

    Is there a fix for it? 

  • +1 in reply to Graeme Tolson

    Hi  

    This specific issue is currently being investigated under the ID PHISH-3736. Will reply back here when there is an update.

    I would advise for you to please raise a support case mentioning this ID, so that further investigation can be performed for your situation. Please PM me with your case ID so I may follow up.

    Thanks,

  • 0 in reply to FloSupport

    We are running into the same issue.  Our results seem to point at a problem with outlook 2019.  We have ran the test on the following computers with mixed results.

     

    Windows 10 with Outlook 2019 - Never got a successful report sent.

    Windows 10 with Outlook 2013 - Was able to report both campaign e-mails and random e-mails.

    Windows 7 with Outlook 2016 - Was able to report both campaign e-mails and random e-mails.

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  • 0 in reply to FloSupport

    We are running into the same issue.  Our results seem to point at a problem with outlook 2019.  We have ran the test on the following computers with mixed results.

     

    Windows 10 with Outlook 2019 - Never got a successful report sent.

    Windows 10 with Outlook 2013 - Was able to report both campaign e-mails and random e-mails.

    Windows 7 with Outlook 2016 - Was able to report both campaign e-mails and random e-mails.

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