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When is a Phish Threat mail regarded as opened?

Hi,

I initiated my first campaign with Phish Threat. 34 users got an email. Currently only 7 of them opened the email as displayed in the dashboard. But what does "open" mean? I also opened the email but did not click on the link so I would think that I should also appear in the dashboard in the list of users who opened the email. But the dashboard tells me I am only a receiver but never opened the mail.

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0 Andrew Wilkie over 7 years ago

Hi,

From what I can tell an end user has to physically click and open the email. If you have a preview fuction i.e. Outlook Reading Pane this doesn't count/register as Email Open.

Andrew
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0 Jelle over 7 years ago in reply to Andrew Wilkie

This is what I thought but when I open the email it still is not reported as opened.

But I am investigating an issue with a double user account in Sophos Central which I can't delete. Maybe this issue is raised by the double account.
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0 Andrew Wilkie over 7 years ago in reply to Jelle

Could be. Yet, I've not come across anything like that so far.

Assume you've checked the simple things.

Email client version.

Add-ins.

Client side firewall

How were the emails opened by the 7 ? etc.
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0 Jelle over 7 years ago in reply to Andrew Wilkie

All Outlook 2016 from Office 365. Client side firewall is turned off currently. All users have Sophos Endpoint and Intercept X installed with same rules.

I did not talk to the users as this is the first test with Phish Threat. I'm going to "reveal" the test next week.
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0 Andrew Wilkie over 7 years ago in reply to Jelle

Hi,

Except for the O365. That's my setup too.

The reveal is the way forward, did mine last week. The best way to get a proper end user baseline I think.

Andrew
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