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SVE - SGVMScanningService brought down entire production pool.

Recomposed to 2 WIN 7 pools (validated) to new updated image over weekend maintenance window. All went well in testing. Image was snapshotted and deployed to small test pools multiple times.

During intilal deployemnt during Window-  All systems were a go. Post deployment test  log ons went well.

Monday morning, typical tickets associated with any upgrade- all tier 1.

Two hours into workday pools including golden image suddnely went unresponsive.30 minutes to load an unresponsive desktop.

After some trial and error - stopped SGVMScanningService instant change. SC CMD line to all computers in pools and 300 users were once agian able to work.

Previous image had SVE installed. No issues. Uninstalled Sophos and recomposed. Any thoughts? 



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  • Hi There,

    Thank you for reaching us, Allo us to have a quick check on this and get back to you. Also, can you confirm if this is bing manage through Sophos central or on-prem version of our enpdoint?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
Reply
  • Hi There,

    Thank you for reaching us, Allo us to have a quick check on this and get back to you. Also, can you confirm if this is bing manage through Sophos central or on-prem version of our enpdoint?

    Glenn ArchieSeñas (GlennSen)
    Global Community Support Engineer | Global Community and Digital Customer Support
    Connect, Engage, Earn Rewards - Join the Sophos Community
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