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Failed to install Sophos Network Threat Protection Unexpected system error (0x00000067)

pdturbo80

 Hi,

 

Have a machine that fails at this point. Prior to this I followed the correct way to uninstall Sophos and followed it to the t, however it displays the following in the SEC. Any suggestions? I am unable to open the Sophos Client on the machine, it says "Internal Error 2719 . {788B9788-7F03-4A2B-8258-344C0278C33}

Thanks

SI (s) (C8:E0) [17:31:35:733]: Note: 1: 1708
MSI (s) (C8:E0) [17:31:35:733]: Transforming table Error.

MSI (s) (C8:E0) [17:31:35:733]: Transforming table Error.

MSI (s) (C8:E0) [17:31:35:733]: Produkt: Sophos Network Threat Protection -- Installation fehlgeschlagen.

MSI (s) (C8:E0) [17:31:35:734]: Das Produkt wurde durch Windows Installer installiert. Produktname: Sophos Network Threat Protection. Produktversion: 1.2.2.50. Produktsprache: 1031. Hersteller: Sophos Limited. Erfolg- bzw. Fehlerstatus der Installation: 1603.

MSI (s) (C8:E0) [17:31:35:734]: Deferring clean up of packages/files, if any exist
MSI (s) (C8:E0) [17:31:35:734]: MainEngineThread is returning 1603
MSI (s) (C8:7C) [17:31:35:735]: No System Restore sequence number for this installation.
=== Protokollierung beendet: 25.07.2017 17:31:35 ===
MSI (s) (C8:7C) [17:31:35:735]: User policy value 'DisableRollback' is 0
MSI (s) (C8:7C) [17:31:35:735]: Machine policy value 'DisableRollback' is 0
MSI (s) (C8:7C) [17:31:35:735]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (C8:7C) [17:31:35:735]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C8:7C) [17:31:35:735]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (C8:7C) [17:31:35:736]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (C8:7C) [17:31:35:736]: Restoring environment variables
MSI (s) (C8:7C) [17:31:35:736]: Destroying RemoteAPI object.
MSI (s) (C8:84) [17:31:35:736]: Custom Action Manager thread ending.
MSI (c) (28:60) [17:31:35:736]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (28:60) [17:31:35:736]: MainEngineThread is returning 1603
=== Verbose logging stopped: 25.07.2017 17:31:35 ===

setup::MsiInstaller::installOrUpgrade: Install/upgrade returned 1603
`anonymous-namespace'::setResult: installation failed
ProductSetup::~ProductSetup: End product setup



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  • 0 in reply to pdturbo80

    I would run Process Monitor during the install.

    Once captured, bring up the tree view and find the wevtutil.exe process.  I assume the process is created for the install command, i.e.

    wevtutil.exe im "C:\Program Files\Sophos\Sophos Network Threat Protection\bin\Sntp.man

    Filter in that process id, scroll to the bottom to find the process exit event.  What is the return code?

    Regards,

    Jak

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