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Client machine not showing status on SEC

toddh

Hey,

Server: MS Server 2003 32-bit

SEC: v5.0.0.8

Client: v10.0.3

Client OS: Windows 7 Pro 64-bit

I have a client machine that for some reason is not showing a status for the following categories:

Up to date

On-access

Application Control on-access

Data control scanning

Device control scanning

Tamper protection

It is showing status for the following categories:

Firewall

Patch assessment

I can't seem to pinpoint what is causing the issue.

I have had problems with the same client in the past but have somehow been successful in getting the status to show up again. This time around I am unable to get the status to come. I have tried reinstalling the client software with no luck.

I have followed the advice given in this post: No Status for On-access

I know there is communication between the client and the SEC because when I stop the "Sophos Message Router" service on the client machine the status of the client's machine shows offline on the SEC.

Is there anything further that I can do to try and figure out why the status keeps dropping out on this client machine?

Cheers

:24407


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  • 0

    Hey QC,

    Thanks for the reply.

    So the error message that I observed isn't something that is normal?

    I wasn't really sure because from time to time I come across errors using other applications

    and they are considered "normal" based on certain criteria or how the application is setup.

    I will take your advice and try and do some additional digging on my own!

    Cheers

    :24441
Reply
  • 0

    Hey QC,

    Thanks for the reply.

    So the error message that I observed isn't something that is normal?

    I wasn't really sure because from time to time I come across errors using other applications

    and they are considered "normal" based on certain criteria or how the application is setup.

    I will take your advice and try and do some additional digging on my own!

    Cheers

    :24441
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