Sophos Enterprise Console - Secondary Update Server

Hi Stephen,

Is this secondary SUM newly installed?

Can you confirm that you applied the SUM to the applicable machines AutoUpdate policy?

Please see the following article on configuring policies to use a secondary update location for failover purposes, the article does specify using Sophos, but you can use which ever update location you choose: https://community.sophos.com/kb/en-us/12354

 Let me know if this helps.

Thanks,

SUM already existed 

Client machines do not see it, but the installed client on the server sees the secondary location???

All client machines have the message awaiting transfer policy

Hello Stephen,

it's not clear what you mean by machines do not see it. As you mention Awaiting policy transfer - are you perhaps talking about the Update Details view in the Console and the Secondary location is blank? If so, and if the (most, the ones that are running) endpoints show as Connected (the green icon) select them, right-click Comply with  → Group updating policy.

Christian

Hello Stephen,

it's not clear what you mean by machines do not see it. As you mention Awaiting policy transfer - are you perhaps talking about the Update Details view in the Console and the Secondary location is blank? If so, and if the (most, the ones that are running) endpoints show as Connected (the green icon) select them, right-click Comply with  → Group updating policy.

Christian

Hi CHristian,

All machines have a cross through them and have the Awaiting policy transfer  apart from the client software installed on the SEC server itself

Kind Regards

Stephen

Hello Stephen,

you did reprotect them and they did connect after install, i.e. the down-arrow and the hourglass disappeared from the computer icon and there are no error messages?
You can in addition check from the Computer Details view, column Last message time.

Christian

Hi Christian,

I reprotected them, got the hourglass, then they went back to a cross next to the machine

Above is what I am currently seeing

Kind Regards

Stephen

Hello Stephen,

guess the error reported are install errors, could you check the Alert and Error Details view, the Update errors column is on the far right. Or double-click a computer to view its details.

Could it be that a firewall (network or server-local, unlikely on the endpoints) is blocking the connection? Simple test is to try to telnet to port 8192 on the management server from an endpoint.

Christian

Hi Christian,

I get the following on the install error section on most of the endpoints.

Kind Regards

Stephen

There's also nothing blocking ports as far as I can see

Hello Stephen,

the could not be started can have several reasons, but it seems the install has run on those not yet managed. This usually means that the install task has been run the endpoint has not yet "called back".
Can you confirm that a telnet connection from one of these endpoints to the server's 8192 succeeds?

Christian

Hi CHristian,

I have tested this and it is not getting blocked

Kind Regards

Stephen

Hello Stephen,

so you do get back a string that starts with IOR: followed by quite a number of hex digits?

Christian

IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a4000000010102000e0000003139322e3136382e312e3134310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100fc00004f415401000000180000000100fc00010001000100000001000105090101000000000014000000080000000100a60086000220

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