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DPM server bluescreens after sophos endpoint installation (bluescreens stop when disabling Sophos services)

All,

DPM: 2010
Os: Windows Server 2008 R2

After pushing the Antivirus client on the DPM server strange bluescreens have appeared (all faulting with DRIVER IRQ NOT LESS OR EQUAL in sis.sys). When disabling the sophos services on the server the bluescreens disappear.

It seems to happen when Sophos tries to scan the DPM volumes (\\.......). I've followed the guide from Microsoft for the exclusions and also excluded remote locations.

Any ideas?

Best regards!

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0 QC over 9 years ago

Hello ManagedServices,

the guide from Microsoft suggests excluding the replicas from On-Access scanning by disabling real-time monitoring of the DPM process DPMRA.exe. Wonder how you did this.

Anyway, this is not performance degradation or data corruption (as bad as these are) but system instability. I'd suggest that you open a case with Support.

Christian
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0 QC over 9 years ago

Hello ManagedServices,

the guide from Microsoft suggests excluding the replicas from On-Access scanning by disabling real-time monitoring of the DPM process DPMRA.exe. Wonder how you did this.

Anyway, this is not performance degradation or data corruption (as bad as these are) but system instability. I'd suggest that you open a case with Support.

Christian
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0 ManagedServices over 9 years ago in reply to QC

Yeah, we excluded the process from on-access scanning, however we had a feeling that this was not the same as excluding it from real-time monitoring
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