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SOPHOS as Secondary Update location logged?

richbsec

We have a laptop that was connected to our LAN but has been disconnected from our network for the last week or so.  Sophos is set to the Secondary update location, but looking through the logs, it looks like I only see the client trying to update from the primary (and failing, of course).  I don't see anywhere that it attempts to contact the secondary location (SOPHOS).  I have verified that the updating policy is correct and that Sophos is listed as the secondary update location. 



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    Hello richbsec,

    which logs did you inspect? Could you post a snippet (ideally one which spans at least one hour or two update attempts - whichever is the longer interval)? Did you verify the settings in the endpoint's GUI?

    Christian