Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 9 replies
  • Subscribers 1 subscriber
  • Views 25485 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Additional SUM as message relay and 10.3.13

QC

Anyone else having an issue with RMS on the additional SUM? Our Endpoint subscription was upgraded to 10.3.13 on the evening of April 16th. Today I noticed that the additional SUM hadn't reported since around noon on 17th. Closer inspection showed that the server hadn't sent a message since then and that it hadn't relayed any endpoint messages.

Found that the relay somehow had reverted to an endpoint while at the same time it listed itself as its parent in the registry (ParentAddress). No obvious error in the few logs from around the time of the upgrade, nothing from the time communication apparently stopped, and no indication what and when it had actually messed up the information.    

I've submitted the logs to Support. Anyway I've tried the obvious and set the registry values to those appropriate for a message relay. RMS on the SUM/relay was able to connect, messages started flowing and the backlog has been cleared.

Christian

:56754


This thread was automatically locked due to age.
Parents
  • 0

    Hi Christian,

    On further investigation RMS is not being installed when I protect the servers being used as SUMs. I can manually install via the CID, but clicking update now does not initiate an install. The mrinit.conf file contains the correct parentrouteraddress, but the registry keys do not reflect the correct parentrouteraddress, rather they still show the SEC server details. If I manually alter the keys and then protect endpoints using the additional SUM the clients do point to the additional SUM as the message relay.

    Below is the report data from one of the servers being used as a message relay which has had RMS manually installed;

    <?xml version='1.0' encoding='UTF-16' ?>
    <?xml-stylesheet type='text/xsl' href='transform.xslt' ?>
    <RMS_status_report>
    <string msg='explanation' />
    <sections>
    <section name='DNS'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Certification'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Incoming'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Outgoing'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    </sections>
    <computer_data>
    <language>
    en_GB
    </language>
    <local_time>
    22 April 2015 15:27:04
    </local_time>
    <GMT>
    22 April 2015 14:27:04
    </GMT>
    <computer_name>
    MHDC38
    </computer_name>
    <domain>
    ELCMHT
    </domain>
    <router_name>
    Router$MHDC38:61
    </router_name>
    <IOR_port>8192</IOR_port>
    <SSLIOP_port>8194</SSLIOP_port>
    <parent_addresses>
    10.182.3.126,MH126-HQ-EP.xelcmht.nhs.uk,MH126-HQ-EP
    </parent_addresses>
    <actual_parent>
    10.182.3.126
    </actual_parent>
    <router_type>
    endpoint
    </router_type>
    </computer_data>
    </RMS_status_report>

    I'm still waiting on a response from support.

    One thing you should be aware of is the additional SUMs are all hosted on DCs. Not ideal, but the only servers on remote sites are all DCs.

    Regards,

    Neil.

    :56821
Reply
  • 0

    Hi Christian,

    On further investigation RMS is not being installed when I protect the servers being used as SUMs. I can manually install via the CID, but clicking update now does not initiate an install. The mrinit.conf file contains the correct parentrouteraddress, but the registry keys do not reflect the correct parentrouteraddress, rather they still show the SEC server details. If I manually alter the keys and then protect endpoints using the additional SUM the clients do point to the additional SUM as the message relay.

    Below is the report data from one of the servers being used as a message relay which has had RMS manually installed;

    <?xml version='1.0' encoding='UTF-16' ?>
    <?xml-stylesheet type='text/xsl' href='transform.xslt' ?>
    <RMS_status_report>
    <string msg='explanation' />
    <sections>
    <section name='DNS'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Certification'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Incoming'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    <section name='Outgoing'>
    <string msg='OK' />
    </section>

    <!-- And another -->
    </sections>
    <computer_data>
    <language>
    en_GB
    </language>
    <local_time>
    22 April 2015 15:27:04
    </local_time>
    <GMT>
    22 April 2015 14:27:04
    </GMT>
    <computer_name>
    MHDC38
    </computer_name>
    <domain>
    ELCMHT
    </domain>
    <router_name>
    Router$MHDC38:61
    </router_name>
    <IOR_port>8192</IOR_port>
    <SSLIOP_port>8194</SSLIOP_port>
    <parent_addresses>
    10.182.3.126,MH126-HQ-EP.xelcmht.nhs.uk,MH126-HQ-EP
    </parent_addresses>
    <actual_parent>
    10.182.3.126
    </actual_parent>
    <router_type>
    endpoint
    </router_type>
    </computer_data>
    </RMS_status_report>

    I'm still waiting on a response from support.

    One thing you should be aware of is the additional SUMs are all hosted on DCs. Not ideal, but the only servers on remote sites are all DCs.

    Regards,

    Neil.

    :56821
Children
No Data