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Additional SUM as message relay and 10.3.13

QC

Anyone else having an issue with RMS on the additional SUM? Our Endpoint subscription was upgraded to 10.3.13 on the evening of April 16th. Today I noticed that the additional SUM hadn't reported since around noon on 17th. Closer inspection showed that the server hadn't sent a message since then and that it hadn't relayed any endpoint messages.

Found that the relay somehow had reverted to an endpoint while at the same time it listed itself as its parent in the registry (ParentAddress). No obvious error in the few logs from around the time of the upgrade, nothing from the time communication apparently stopped, and no indication what and when it had actually messed up the information.    

I've submitted the logs to Support. Anyway I've tried the obvious and set the registry values to those appropriate for a message relay. RMS on the SUM/relay was able to connect, messages started flowing and the backlog has been cleared.

Christian

:56754


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    Hi Christian,

    Thanks for the reply.

    I've already opened a ticket, #5094104, and sent the SDU output.

    I've tried this on three separate servers, all without success. If I manually change the reg keys and then protect clients, using this server as the install source, then the clients pick up the correct settings and use this server as a relay. However, on none of the relays is RMS listed in Programs and features. Also running EICAR on a client raises a local alert, but nothing is reported in the console.

    Regards,

    Neil.

    :56810
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  • 0

    Hi Christian,

    Thanks for the reply.

    I've already opened a ticket, #5094104, and sent the SDU output.

    I've tried this on three separate servers, all without success. If I manually change the reg keys and then protect clients, using this server as the install source, then the clients pick up the correct settings and use this server as a relay. However, on none of the relays is RMS listed in Programs and features. Also running EICAR on a client raises a local alert, but nothing is reported in the console.

    Regards,

    Neil.

    :56810
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