This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Additional SUM as message relay and 10.3.13

Anyone else having an issue with RMS on the additional SUM? Our Endpoint subscription was upgraded to 10.3.13 on the evening of April 16th. Today I noticed that the additional SUM hadn't reported since around noon on 17th. Closer inspection showed that the server hadn't sent a message since then and that it hadn't relayed any endpoint messages.

Found that the relay somehow had reverted to an endpoint while at the same time it listed itself as its parent in the registry (ParentAddress). No obvious error in the few logs from around the time of the upgrade, nothing from the time communication apparently stopped, and no indication what and when it had actually messed up the information.    

I've submitted the logs to Support. Anyway I've tried the obvious and set the registry values to those appropriate for a message relay. RMS on the SUM/relay was able to connect, messages started flowing and the backlog has been cleared.

Christian

:56754


This thread was automatically locked due to age.
Parents
  • Hello Neil,

    likely not the very same issue - my install started with 5.1. So you installed the SUM (with the correct mrinit.conf) and after protection (with 10.3.13?) it un-relayed itself? Please run SDU to collect the logs and submit them to Support (you might want to refer to my case #5088047).

    Is RMS shown in Programs and Features? Anyway, stop the router, correct the keys - this should do it (if you're unsure PM me).

    Christian

    :56809
Reply
  • Hello Neil,

    likely not the very same issue - my install started with 5.1. So you installed the SUM (with the correct mrinit.conf) and after protection (with 10.3.13?) it un-relayed itself? Please run SDU to collect the logs and submit them to Support (you might want to refer to my case #5088047).

    Is RMS shown in Programs and Features? Anyway, stop the router, correct the keys - this should do it (if you're unsure PM me).

    Christian

    :56809
Children
No Data